Housekeeping
Ticket flow with SLAs, priorities, and photo evidence. Supervisors see every room, live.
TouchServ Hotels
Every guest request. Every corridor. One dashboard.
QR-powered guest service and hotel operations for housekeeping, maintenance, room service, complaints, AI concierge, front desk, and workforce coordination — with the visibility owners actually need.
Demo credentials
- Guest:
- Eko Grand · Room 101
- Staff:
- gm@eko.demo / demo1234
Other roles: owner@, frontdesk@, hksupervisor@, housekeeper@, maintlead@, tech@, restmgr@, kitchen@, admin@ — all @eko.demo.
Capabilities
Built for the way hotels actually run.
Maintenance
Dispatch by trade, escalate on time, close with parts + cost captured.
Room service
Guests order from their room. The kitchen sees the ticket. F&B closes the loop.
AI concierge
Answers hotel FAQs in the guest's language. Escalates when it can't.
Front desk
Room state, check-in/out, guest history — visible to whoever's on shift.
Reports
Owner-grade reports, offline-first. Group-level rollups included.
−38%
Ticket resolution time
3×
Guest-request throughput
92%
Guest re-rate score
24/7
Offline-first
Guest experience
Scan. Tap. Done.
The guest opens the QR in their room. No app store. No login. Just service — in their language.
- Branded portal per property
- Housekeeping, maintenance, room service, front desk
- Feedback + emergency in one tap
- Multi-language, offline-tolerant
Welcome to
Eko Grand Hotel
Room 101 · Standard
Housekeeping
Maintenance
Room Service
Front Desk
Concierge
Emergency
Security
Multi-property, multi-tenant, zero compromises.
Per-tenant row-level isolation
Role-based access for every hat
Audit trails on every action
Data residency options